Privacy Policy

Application: Flifto - Superfast Food & Grocery Delivery Portal

Last Updated: 31 August 2026

1. Introduction

Welcome to Flifto - Superfast Food & Grocery Delivery Portal ("we," "our," or "us"). We provide grocery and food delivery services through our mobile application.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our application and related services.

2. Information We Collect

2.1 Personal Information

• Full name
• Mobile phone number
• Email address, if provided
• Delivery address
• City, state, and postal code
• Account login information

2.2 Order Information

• Products added to your cart
• Order details and order history
• Delivery instructions
• Order amount and transaction status
• Refund and cancellation information

We use order information to process orders, coordinate delivery, and provide customer support.

2.3 Technical Information

Depending on the technologies implemented in the application, we may collect technical information such as device type, operating system, application version, IP address where collected, and diagnostic information.

3. Android Permissions

Our application may request the following Android permissions to support its implemented features.

4. How We Use Your Information

• Creating and managing user accounts.
• Displaying grocery and food products.
• Processing and managing orders.
• Coordinating delivery services.
• Confirming delivery addresses.
• Sending order and delivery notifications.
• Responding to customer support requests.
• Processing refunds and cancellations.
• Maintaining application security.
• Improving application performance.
• Complying with applicable legal obligations.

5. Location Information

Our application may use location information when location-based functionality is implemented and enabled.

Location information may help users select or confirm a delivery address or use other relevant location-based features.

We do not claim to collect background location or continuously track users unless those features are actually implemented and disclosed.

You can manage location access through your Android device settings. Disabling location access may affect features that require location information.

6. Notifications

If you grant notification permission, we may send notifications related to your orders, delivery progress, and relevant service activities.

You can manage or disable notifications through your device settings and any controls available in the application.

7. Sharing of Information

We may share information when necessary to provide our services, fulfill legitimate business purposes, or comply with applicable law.

Depending on our actual service arrangements, information may be shared with:

• Delivery personnel or delivery partners, where required.
• Stores, restaurants, or merchants involved in fulfilling orders.
• Payment service providers, if integrated.
• Hosting and technical service providers.
• Customer support and operational service providers.
• Government authorities when required by law.

We do not sell personal information for monetary consideration. Our data-sharing practices will be consistent with our actual services and applicable law.

8. Third-Party Services

Our application may use third-party services for hosting, payment processing, maps, notifications, analytics, or crash reporting, where implemented.

The processing of information by such providers may be subject to their own privacy policies and applicable contractual or legal requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, resolving disputes, maintaining records, and complying with legal obligations.

11. Account and Data Deletion

You may request deletion of your account and associated personal information by contacting us using the details provided below.

We will review and process deletion requests in accordance with applicable law and our retention obligations.

Certain information may be retained when required for legal compliance, fraud prevention, security, dispute resolution, or other lawful purposes.

12. Children's Privacy

Our application is not intended for children below the minimum age permitted under applicable law without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

13. Your Rights and Choices

• Requesting access to applicable personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of eligible information.
• Managing device permissions.
• Managing notification preferences.

To exercise an applicable right, please contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or data practices.

We will update the "Last Updated" date when changes are made. We encourage you to review this page periodically.

15. Contact Us